Motorola DCT6412 review, via Comcast digital cable

April 17, 2005

comcastAh the search for a new subscription television provider. I don’t know about you, but when I get used to a service, especially one I really enjoy, it takes a lot to start searching for another, well that is unless my current provider is going out of business…

This is the exact position I found myself in on the 8th of April when it was announced that Cable Vision’s board members had unanimously agreed to shutdown Voom. After the initial disappointment wore off I came to the stark realization that I had a little over two weeks not only to decide where to take my TV business, but choose between DBS or cable. We couldn’t have the ol’ homestead without our weekly fix of ‘The Shield’. Hmm, what to do?

Honestly, the final decision wasn’t that hard. There was about as much chance of my subscribing to Dish Network as launching my own satellite service, just too many memories of laughable customer service and faulty equipment.

Ok, how about DirecTV? This one was a little harder. They have a HD-DVR, albeit an expensive one, and the promise of more HD in the future. But the first offerings on the new satellites are going to be high-def locals re-broadcast into local markets, something I can get now with an off-air antenna. That combined with the daunting possibility of having to shell out hundreds of dollars for another DVR when DirecTV upgrades to MPEG-4, pretty much solidified my decision.

Could it be that after some 10 odd years I was once again a candidate for cable television? No not cable and its grainy washed out un-reliable picture. Needless to say, much of this fear was old emotional baggage that had since been discarded at the bus station. I realized this as I’ve seen digital cable at client’s homes, and for the most part liked what I saw. Sure the picture breaks up from time to time and it isn’t quite as reliable as DBS, but hey I had to keep the bottom line in mind as much as my desires.

I guess I was a little shocked when I was told my Comcast HD installation could be scheduled just two days after I made the order, hey these guys still move faster than satellite as far as installs go. So Monday rolled around and my friendly Comcast guy was on time, what the heck?


Anyway he came and setup my HD-DVR and cable modem (yeah it felt good giving Bellsouth DSL the boot for internet service) and we fired up the projector, nothing. He checked the wiring, nothing. After a little more head scratching he said “well let me go down to the head-end and make sure you’re connected there.”

A few minutes later he comes back and says “it’s locked”, to which I smugly shoot back “ah well I’ll go down and have the property manager let you in.” “No, no” he says, “it’s the cable tap that’s locked.” With a slightly sarcastic tone I query “you mean the cable guy doesn’t have a key to the cable tap?” Already long story short, he didn’t. It’s kind of funny, but it meant I got to stare at this new equipment for two days while Comcast got their act together.

I have to say, old nightmares about CATV customer service might have grown more ominous with the years that have passed since I last had Cable television. However I’m pleased to report that the two or three issues I’ve had since my signal was connected have been pleasantly address and quickly resolved.

DCT6412Motorola DCT6412 Settings:
Alright signal was active, box was in place, and it was time to check it out. The first thing I did was go into the display settings (Press the Menu button on either the remote or the DVR box front panel while the box is off) and set the DVI output to 720p (the native rate for my display, 1080i is also an option). In addition, I set 4:3 analog images to ‘stretch’, just a personal preference there; the option to leave 4:3 unaltered is also present.

The set-up was quick n’ painless and in just a minute or so I was on my way. I have to say the menu system took some getting used to. This is one area where Voom definitely excelled. Now I’m looking at sub menus, setting panes and the guide to boot. Nothing unmanageable mind you, but certainly not the clean, all in one interface I was accustomed too. My particular guide is from ‘iGuide’, while I understand DCT6412’s in other parts of the country are supplied with the Microsoft TV software.

Overall I’d have to say the iGuide software, is functional and easy enough to use, although I’m not at all unhappy to hear that Comcast and TiVo have partnered up. If I’m still a Comcast customer by the time the first TiVo powered Comcast box’s are available, I’ll definitely opt for that upgrade.

Video Performance:
Ok, so what does hi-def from Comcast look like? First off while digital cable, especially high definition cable in theory shouldn’t differ much from locality to locality, it is possible. So take my observations regarding picture quality as a starting point, not the absolute truth.

I’d have to say that on average, HDTV from Comcast is 85 to 95% as good as Voom. What the difference? Well for one, the image from my DCT6412 is slightly darker than the Voom receiver, which is odd since I used the DVI port from both. Also the image while quite good is prone to a slight matte effect or subtle grain. Now this is nothing that’s distracting or deal breaking in my book, just a slight difference in the video quality.

Last night I was catching a bit of ‘Deadwood’ on HBO-HD. At first everything looked as I’d remembered it with Voom, but as time went on something seemed amiss. I couldn’t quite put my finger on it until I saw a shot with a little depth to it. It was as if the area between the actor in the forefront and the bar behind him had a slight haze to it. I can only describe this effect as seeing a fine mist or near smoke effect when none is present in the shot, again nothing distracting but present nonetheless.

Available HDTV channels via Comcast:
Again this will vary based on your local head-end, but I would be remiss as a Voom subscriber to not mention Comcast’s channel offerings. Overall I’m pleased with my choice, I have the same premiums I had with Voom (sans TMC-HD) and I’ve heard rumors of Comcast adding TNT-HD soon. Speaking of likely HD candidates for Comcast Digital, PBS will probably make its way to Comcast in the near future.

In addition to these channels Comcast has been in negotiations with HDNet for some time. I will however miss the Cinema 10’s, although if you’re into rumors, the Cinema10 package from Voom is ‘supposedly’ going to be offered to DBS and Cable providers. Time will tell on that one.

There is however one thing I just don’t get. From time to time when friends and clients would find out I had Voom some would invariably ask, “Wow Voom doesn’t have INHD?” Of course I’d reply, “Well that’s two unique channels, I have 21…” but I just didn’t seem to be getting through to them. As far as INHD, I’m a little miffed to be honest. Is this really one of the “must carry” channels so many cable subscribers mentioned as a reason they wouldn’t subscribe to Voom? I have some bad news for you guys; you missed out on a TON of quality HD programming. INHD in my opinion isn’t the shining light of HDTV’dom. They offer a lot of the same tired, old hi-def programming that I’ve seen elsewhere, but hey to each his own.

Anomalies:
I’d hate to paint an overly rosy picture of Comcast and their HD-DVR, and as such I should mention some oddities I’ve experienced. One particularly annoying thing I’ve experienced is audio dropouts on recorded programming. It’s pretty constant albeit short bursts, when it occurs but annoying nonetheless. Another somewhat annoying ‘feature’ is the program guide, which is displayed as 4:3 even when overlaid on top of 16:9 programming. This just seems strange to me, but nothing earth shattering.

One other glitch (and one I’ll have to call customer support on), is from time to time my premium HD channels break up. Short random breakups, but hardly anything you’d want to put up with. I’m relatively sure this is a signal strength issue and can be resolved.

Summary:
Working in Custom A/V, I often run across customers moving into a new home and wanting advice on what type of television provider to go with. If the customer didn’t previously subscribe to DBS I recommended High Definition cable, its quick, doesn’t have a service commitment and HD-DVR’s can be leased. If they subscribed to DirecTV I’d tell them go ahead and install their equipment in the new house. If they were Dish customers, I just smile and nod. They likely wouldn’t appreciate what I would have to say about the latter provider.

I say this to illustrate where I’m coming from, more than anything else. Premium television subscription services are highly personal choices for a lot of folks. For example in the past if I knew my customer was a sports fanatic, Voom wouldn’t have been at the top of my lists for recommendations (I have obviously stopped recommending them altogether, as to do so would be pointless). They just had very little sports programming, aside from off-air networks and ESPN. On the other side of the coin, if they were foreign nationals or just recently re-located to the US, I would often tell them to look into Dish Network as they offered several international channels.

Bottom line, and the thing I want to stress most is this, don’t be swayed by promotions and claims of “insert-channel name here coming soon!” If they don’t have what you like today, just assume they never will, if it pans out then you’ll be pleasantly surprised. These companies are interested in getting you to sign the bottom line, and sadly often not much else. This is why cable was such a clear choice for me this go around.

With Voom gone, DirecTV or Dish Network for that matter can make all the high definition claims they want. But with both carrying just a handful of HD channels, it remains to be seen who will really step-up and fill the HD void Voom’s exit has created, however the smart money would not be on Dish Network, I fully expect DirecTV eventually fill the HD void.

But for now I’m enjoying some decent HD and leasing a HD-DVR, the $30.00 a month I’m saving by dropping Bellsouth and going with Comcast for both television and internet, is just icing on the cake.



Posted by Bryan Greenway | | Filed Under Reviews


Comments

  • Csalderson

    I have comcast digital cabe with a cable box and I was wanting to get dvr was wondering if I bought dvr box if it would work without reporting it to comcast?

  • Anonymous

    Hi Dan, This was something they updated the DVR’s with recently. Before it was easy to overshoot the beginning of the program return, now the DVR backs up about 2 seconds, so in essence you can skip forward all the way until you see video, release the button and not have to worry about missing anything.

    To each their own I guess, but I actually like this change.

  • Dan

    The Motorola DCT6412 is a horrible product in my opinion. The lag time between pressing the buttons on the remote and the actual DVR itself is horrendous, and causes so much back a forth rewinding it practically defeats the purpose of using a DVR to skip over commercials. It’s also extremely annoying to literally have to mash down on the buttons of the remote to get the DVR to do anything. I thought the problem might be the remote and replaced the batteries and the remote itself through my cable provider and there was no change. If you have absolutely no other choice in a DVR I would use this one, but strongly recommend using another DVR if you have a choice.

  • Bob

    I have a TiVo and Comcast HD cable (Motorola). Can I use a serial cable to control the cable box from the Tivo, just like I did with the earlier Comcast box (also a motorola).

    The first difference I notice, though, is that the TiVo has a 1/8″ serial connector while the old motorola had a DB-9. That worked fine. The new HD motorola only has a 1/8″ connector. Is it set up correctly to take commands?

  • Bob

    I have a TiVo and Comcast HD cable (Motorola). Can I use a serial cable to control the cable box from the Tivo, just like I did with the earlier Comcast box (also a motorola).

    The first difference I notice, though, is that the TiVo has a 1/8″ serial connector while the old motorola had a DB-9. That worked fine. The new HD motorola only has a 1/8″ connector. Is it set up correctly to take commands?

  • olecurtis1

    I have cableone and have to rent a dvr for $20.00 a month I want to buy one of this bitchs if its not to high got any info on where to go.

    thanks Reggie

  • olecurtis1

    I have cableone and have to rent a dvr for $20.00 a month I want to buy one of this bitchs if its not to high got any info on where to go.

    thanks Reggie

  • travis

    Does anyone know if you have to have Comcast activate the Motorola DCT6412 in order for it to work? I currently have that same model that I lease from Comcast but was looking to purchase one off eBay to use as a second box without having to pay that montly rent to Comcast. Thoughts?

  • travis

    Does anyone know if you have to have Comcast activate the Motorola DCT6412 in order for it to work? I currently have that same model that I lease from Comcast but was looking to purchase one off eBay to use as a second box without having to pay that montly rent to Comcast. Thoughts?

  • calvin

    did u know that on comcast digital cable on-demand you can get anything in the premium channels section that has a preview w/o being subscribed to that channel…..

    heres what you do:
    1. find a movie with a preview(in any premium channel

    2. click preview

    3. hold the rewind button back until the preview starts

    4. there should be a box saying stop preview

    5. click ok on that until u go back to the on-demand screen

    6.if you did it right it should say one moment please on the top of the screen

  • calvin

    did u know that on comcast digital cable on-demand you can get anything in the premium channels section that has a preview w/o being subscribed to that channel…..

    heres what you do:
    1. find a movie with a preview(in any premium channel

    2. click preview

    3. hold the rewind button back until the preview starts

    4. there should be a box saying stop preview

    5. click ok on that until u go back to the on-demand screen

    6.if you did it right it should say one moment please on the top of the screen

  • Candy

    I was wondering if anyone is having problems with dvr’s displaying this message “Dvr service not available contact the cable company”. I cannot see my saved programs or watch live tv. The recording button isn’t even available anymore. I have unplugged the DVR and reset it. Any other suggestions? Comcast only says that they will bring another box. I want to watch my saved programs though so I don’t want another box.

  • Candy

    I was wondering if anyone is having problems with dvr’s displaying this message “Dvr service not available contact the cable company”. I cannot see my saved programs or watch live tv. The recording button isn’t even available anymore. I have unplugged the DVR and reset it. Any other suggestions? Comcast only says that they will bring another box. I want to watch my saved programs though so I don’t want another box.

  • angel

    hi, im new to this whole comcast cable box connectiong to an hdtv. we just recently bought a new vizio vx37l lcd flat panel and thought we should upgrade our basic cable to digital. comcast came and installed into a wrong tv so he tried to fix it to our tv and none worked. we have motorola dct6412 and been trying to figure out w/c cable goes where. i think it might be component cables because i cant find a TV IN slot nor an HDMI cable to plug into our tv. PLEASE HELP.

  • angel

    hi, im new to this whole comcast cable box connectiong to an hdtv. we just recently bought a new vizio vx37l lcd flat panel and thought we should upgrade our basic cable to digital. comcast came and installed into a wrong tv so he tried to fix it to our tv and none worked. we have motorola dct6412 and been trying to figure out w/c cable goes where. i think it might be component cables because i cant find a TV IN slot nor an HDMI cable to plug into our tv. PLEASE HELP.

  • loft

    To Theodore:

    You can enable closed captions via the “hidden” menu in the 6412. It can be accessed by pressing menu on your remote or on the front of the box, and should be ~ half way down from the top of the list, if I remember correctly.

  • loft

    To Theodore:

    You can enable closed captions via the “hidden” menu in the 6412. It can be accessed by pressing menu on your remote or on the front of the box, and should be ~ half way down from the top of the list, if I remember correctly.

  • Theodore Evanosky

    I had my HD TV connected to the Comcast Cable box. I am unable to get close caption. I was told to try the remote that came with the TV to get close caption ( which I was able to receive prior to connecting to the cable box). When I do this, the message that appears on the screen is “Not Avail;able”. Ehy is that, and how can i get close caption?

  • Theodore Evanosky

    I had my HD TV connected to the Comcast Cable box. I am unable to get close caption. I was told to try the remote that came with the TV to get close caption ( which I was able to receive prior to connecting to the cable box). When I do this, the message that appears on the screen is “Not Avail;able”. Ehy is that, and how can i get close caption?

  • Patrick Sullivan

    I just tried to connect my High-End BenQ projector to the Motorola DCT6412 digital Comcast cable box through the DVI-D connector. Picture is blank. Called Comcast and they said they do not support DVI or HDMI. Comcast said there was a HDCP compliance problem with my projector. I doubt it but I checked with BenQ just to be sure. BenQ emailed me the HDCP compliance certificate for my model. The Comcast solution was to use component analog cables that they only support up to 6 feet. My projector does not have VGA or Component analog connections only digital and it is mounted to the ceiling 20 ft. away. I am now going to try using HDMI cabeling. In my opinion Comcast sucks.

  • Patrick Sullivan

    I just tried to connect my High-End BenQ projector to the Motorola DCT6412 digital Comcast cable box through the DVI-D connector. Picture is blank. Called Comcast and they said they do not support DVI or HDMI. Comcast said there was a HDCP compliance problem with my projector. I doubt it but I checked with BenQ just to be sure. BenQ emailed me the HDCP compliance certificate for my model. The Comcast solution was to use component analog cables that they only support up to 6 feet. My projector does not have VGA or Component analog connections only digital and it is mounted to the ceiling 20 ft. away. I am now going to try using HDMI cabeling. In my opinion Comcast sucks.

  • Kent Earle

    HDMI audio problems. I have the DCT 6412 (roman numeral 3)
    comcast box with an HDMI connection. (most have dvi serial only)
    I connected the HDMI cable out of the 6412 into the Media Box
    on my Pioneer Elite 1120 plazma. This SHOULD carry Video AND audio. I used an OPTICAL DIGITAL connection from the Pioneer Media Box into my Denon 5600 AV receiver. I made sure the
    Denon is looking at the digital audio input for the TV mode.
    The picture is there, but NO AUDIO. I know the optical connection works from Pioneer Media Box to the Denon receiver because it’s the connection I use with Component cables. It stops working when I switch to HDMI cable. Does anyone know why this is. I’m currently using the Component cables and RCA left right audio jacks out of 6412 comcast box into Pioneer media box with the optical digital audio out of media box into Denon. Cable guy couldn’t figure it out. Should I try the orange digital coax connection instead?

  • Kent Earle

    HDMI audio problems. I have the DCT 6412 (roman numeral 3)
    comcast box with an HDMI connection. (most have dvi serial only)
    I connected the HDMI cable out of the 6412 into the Media Box
    on my Pioneer Elite 1120 plazma. This SHOULD carry Video AND audio. I used an OPTICAL DIGITAL connection from the Pioneer Media Box into my Denon 5600 AV receiver. I made sure the
    Denon is looking at the digital audio input for the TV mode.
    The picture is there, but NO AUDIO. I know the optical connection works from Pioneer Media Box to the Denon receiver because it’s the connection I use with Component cables. It stops working when I switch to HDMI cable. Does anyone know why this is. I’m currently using the Component cables and RCA left right audio jacks out of 6412 comcast box into Pioneer media box with the optical digital audio out of media box into Denon. Cable guy couldn’t figure it out. Should I try the orange digital coax connection instead?

  • Mike

    I’m a Dishnetwork subscriber. I recently upgraded to a 50 inch Panny Plasma PX60 I(had a Hitachi 4:3 projection HD set). Over-the-Air is unbelievable on the Panny, Dishnetwork in SD is horrible. I’m wondering if I should switch to Comcast Digital to get better SD feed? Any suggestions?

  • Mike

    I’m a Dishnetwork subscriber. I recently upgraded to a 50 inch Panny Plasma PX60 I(had a Hitachi 4:3 projection HD set). Over-the-Air is unbelievable on the Panny, Dishnetwork in SD is horrible. I’m wondering if I should switch to Comcast Digital to get better SD feed? Any suggestions?

  • jeff

    I was wondering if any of you know how to program the cable box DCT6412 or its remote to only work with a designated box. The situation is that i have all my components in one closet for two rooms. When i change the channel using one remote it switches both channels. Any solutions?

  • jeff

    I was wondering if any of you know how to program the cable box DCT6412 or its remote to only work with a designated box. The situation is that i have all my components in one closet for two rooms. When i change the channel using one remote it switches both channels. Any solutions?

  • Chris

    Is there any way to trick the 6412 into letting you watch shows from the hard drive after a power loss and a cable feed that is down? It just locks up until the signal from the cable company is back up.

  • Chris

    Is there any way to trick the 6412 into letting you watch shows from the hard drive after a power loss and a cable feed that is down? It just locks up until the signal from the cable company is back up.

  • Dan

    Motorola DCT6412 has a significant quality problem. All video signal can be loss and requires the power to be unplugged.
    This type of failure can be common in SRAM memory latch embedded in the ASIC design or an attached SRAM component. Comcast and Motorola need to admit the problem.

  • Dan

    Motorola DCT6412 has a significant quality problem. All video signal can be loss and requires the power to be unplugged.
    This type of failure can be common in SRAM memory latch embedded in the ASIC design or an attached SRAM component. Comcast and Motorola need to admit the problem.

  • Steve

    I can acquire a Motorola DCT6412 system (slightly used) for a reasonable price and was wondering if I would be able to view HD Comcast programming without paying an additional price? I only subscribe to Standard programming at this time.

  • Steve

    I can acquire a Motorola DCT6412 system (slightly used) for a reasonable price and was wondering if I would be able to view HD Comcast programming without paying an additional price? I only subscribe to Standard programming at this time.

  • kt

    i agree, plus with so much change its better to lease the [box], then buy for now.

  • kt

    i agree, plus with so much change its better to lease the [box], then buy for now.

  • Jon

    I have the Motorola DCT6412/2300 DVR with Buckeye Cable System in Toledo Ohio. The picture is great. I notice when I record an HD Dolby Digital 5.1 show the playback does not come through in Dolby Digital. Has anyone experienced this? My home theater isn’t the same without the 5.1 surround.

  • Jon

    I have the Motorola DCT6412/2300 DVR with Buckeye Cable System in Toledo Ohio. The picture is great. I notice when I record an HD Dolby Digital 5.1 show the playback does not come through in Dolby Digital. Has anyone experienced this? My home theater isn’t the same without the 5.1 surround.

  • B.Greenway

    It’s my understanding some of the Firewire ports are active and some are not. My local cable company seems to have disabled mine, as even when my Mac minis directly connected to the port I can’t see the drive.

  • B.Greenway

    It’s my understanding some of the Firewire ports are active and some are not. My local cable company seems to have disabled mine, as even when my Mac minis directly connected to the port I can’t see the drive.

  • Curt

    I’ve had this same box for about two months from my local cable company and I have to say I like it quite a bit.

    Connected via HDMI to my panasonic projector, the picture is fantastic (although somewhat dark). I’ve been watching the NBA playoffs, even though I don’t really follow basketball, because it just looks so good.

    I do have the same question as Luke posted though, is it possible to use the ethernet port to off-load my content (especially the HD stuff) and make room for more? That was one of the things I loved about my ReplayTV box.

  • Curt

    I’ve had this same box for about two months from my local cable company and I have to say I like it quite a bit.

    Connected via HDMI to my panasonic projector, the picture is fantastic (although somewhat dark). I’ve been watching the NBA playoffs, even though I don’t really follow basketball, because it just looks so good.

    I do have the same question as Luke posted though, is it possible to use the ethernet port to off-load my content (especially the HD stuff) and make room for more? That was one of the things I loved about my ReplayTV box.

  • Jana

    Have you run into any problems plugging the cable box into an audio receiver with HDMI connections and not getting a picture? That is what I am running into. I have an Onkyo TX-SR803 that won’t work with it. A bit disappointing to have all of this HD stuff and not have it play nice together!

  • Jana

    Have you run into any problems plugging the cable box into an audio receiver with HDMI connections and not getting a picture? That is what I am running into. I have an Onkyo TX-SR803 that won’t work with it. A bit disappointing to have all of this HD stuff and not have it play nice together!

  • luke

    Does anyone have a link to a site that shows you how to network your Motorola DVR to your home network and back up programming that you’ve recorded (when you run out of space on the wimpy drive installed)?

  • luke

    Does anyone have a link to a site that shows you how to network your Motorola DVR to your home network and back up programming that you’ve recorded (when you run out of space on the wimpy drive installed)?

  • Barry

    Has anyone experienced a problem with the box turning itself off every 24 hours or so? When the box is turned back on, the recorded programs can’t be found. But if you disconnect the power and then reconnect, the recorded shows reappear. Any ideas?

  • Barry

    Has anyone experienced a problem with the box turning itself off every 24 hours or so? When the box is turned back on, the recorded programs can’t be found. But if you disconnect the power and then reconnect, the recorded shows reappear. Any ideas?

  • Thomas sheridan

    I have an Avermedia TV tuner box 5 with a 15 pin VGA IN/OUTPUT and an HDTV Digital cable box with 7 HD channels. I tried to use the Avermedia TV Tuner box 5 with the cable box using the VGA 15 pin Male connector cable that has 3 RCA style plugs: Red, Green, and Blue (component video)that is hooked to thr RGB outs of the cable box then to a 17 inch monitor I have, but that did not work, I will use a 15 pin VGA female to female coupler that I should get this weekend then hook the monitor directly to the cable box: hopefully that should work!

  • Thomas sheridan

    I have an Avermedia TV tuner box 5 with a 15 pin VGA IN/OUTPUT and an HDTV Digital cable box with 7 HD channels. I tried to use the Avermedia TV Tuner box 5 with the cable box using the VGA 15 pin Male connector cable that has 3 RCA style plugs: Red, Green, and Blue (component video)that is hooked to thr RGB outs of the cable box then to a 17 inch monitor I have, but that did not work, I will use a 15 pin VGA female to female coupler that I should get this weekend then hook the monitor directly to the cable box: hopefully that should work!

  • JeffB

    I must agree with most everything in your post. I installed many VOOM systems and they offered what they intended to…more HD programming in superior format…however it was a very badly ran business. For example, both the antennas you referred to were provided based on shipping and inventory not which would actually work better. I believe the off-air issues sank VOOM.

    I recently moved and due to an EXTENSIVE tree situation I opted for the 6412 Moto/Internet setup and to this point have been relatively satisfied. Your comment on the darkness despite the DVI connection is true but I believe it to be because of VOOM’s superior compression not any real lacking on the part of Comcast. I couldn’t quite see the “haze” but my screen size is relatively small (47″). Outside of relatively infrequent but very annoying digital glitches on recorded events I’d have to rate my experience with Comcast a borderline B+/A-. For what it’s worth. Thanks for the forum

  • JeffB

    I must agree with most everything in your post. I installed many VOOM systems and they offered what they intended to…more HD programming in superior format…however it was a very badly ran business. For example, both the antennas you referred to were provided based on shipping and inventory not which would actually work better. I believe the off-air issues sank VOOM.

    I recently moved and due to an EXTENSIVE tree situation I opted for the 6412 Moto/Internet setup and to this point have been relatively satisfied. Your comment on the darkness despite the DVI connection is true but I believe it to be because of VOOM’s superior compression not any real lacking on the part of Comcast. I couldn’t quite see the “haze” but my screen size is relatively small (47″). Outside of relatively infrequent but very annoying digital glitches on recorded events I’d have to rate my experience with Comcast a borderline B+/A-. For what it’s worth. Thanks for the forum

  • D McMillan

    You are lucky! if you have THEIR DVR box with a hard drive! I don,t cause I have a philips DVR…uses DVDr/w.
    ok BUT! did you know that comcast has BLOCKED the signal that updates the TV guide and clock so that you CANNOT USE IT!you cannot schedule programs with it,not to mention not being able to use the TVGuide!

    And as far as their network cable is concerned!
    I had networking BEFORE comcast!and wanted to grandfather in my system(AT&T before)them(we don,t support it)not our problem,SO who cares I don’t NEED your support!
    NO! you have to buy all our stuff!Shee! all they had to do is Bump my speed to 4meg and charge me!
    They want me to spend $300 for new stuff I already have!
    wish I could go somewhere else!

    cheers Dennis

  • D McMillan

    You are lucky! if you have THEIR DVR box with a hard drive! I don,t cause I have a philips DVR…uses DVDr/w.
    ok BUT! did you know that comcast has BLOCKED the signal that updates the TV guide and clock so that you CANNOT USE IT!you cannot schedule programs with it,not to mention not being able to use the TVGuide!

    And as far as their network cable is concerned!
    I had networking BEFORE comcast!and wanted to grandfather in my system(AT&T; before)them(we don,t support it)not our problem,SO who cares I don’t NEED your support!
    NO! you have to buy all our stuff!Shee! all they had to do is Bump my speed to 4meg and charge me!
    They want me to spend $300 for new stuff I already have!
    wish I could go somewhere else!

    cheers Dennis

  • epski

    Heya. Thanks for the info on the other providers. I’ve always wondered. I’ve had zero problems with my HD Dish service, also, but I’ve been curious about what the other options are. The only thing that annoys me about the state of HD right now is getting local channels in HD, as I rarely watch all the HD I subscribe to (like TNT HD), since I don’t have an HD DVR yet, and I’m not likely to shell out $600 for one just now.

  • epski

    Heya. Thanks for the info on the other providers. I’ve always wondered. I’ve had zero problems with my HD Dish service, also, but I’ve been curious about what the other options are. The only thing that annoys me about the state of HD right now is getting local channels in HD, as I rarely watch all the HD I subscribe to (like TNT HD), since I don’t have an HD DVR yet, and I’m not likely to shell out $600 for one just now.

  • B.Greenway

    Mostly experiences in the past, if they worked out for you that’s great. Without going into an overly dramatic speel, I just wasn’t impressed with their customer support in the past, or what they offer in HD now.

  • B.Greenway

    Mostly experiences in the past, if they worked out for you that’s great. Without going into an overly dramatic speel, I just wasn’t impressed with their customer support in the past, or what they offer in HD now.

  • mattrey

    I was wondering why you don’t like dish – I recently switched to them and they gave me all the gear for free (standard DVR + HDTV tuner). The guys who installed it did a good job and I’ve not had any issues with the kit…

  • mattrey

    I was wondering why you don’t like dish – I recently switched to them and they gave me all the gear for free (standard DVR + HDTV tuner). The guys who installed it did a good job and I’ve not had any issues with the kit…