Comments on: Best Buy wants your home theater business, again

By: Magnolia Past Installer

Magnolia Past Installer — Thu, 05 Feb 2009 21:52:21 +0000

This is a shout back to Mr.. dsm and easy MFC Both of you have no concept on selling funny, some of the replies I read were a joke, replying to Mr. dsm about going to the sales person if a problem arises and talk,and not to or with the dsm. Well I did that, one day I politely approach brad a MHT sales person and said brad remember that customer —– you sold the sharp lcd etc. I did there install yesterday and she wasn’t happy and she yelled at me because she said you told her that we could fish wires from the tv to the entertainment rack but it was a brick wall, where then I said brad, we need to work together so I don’t get screamed at by customers his response to me was I’ll say whatever I want to customers then I said brad I’m not telling you what to say just not to throw me under the bus and work together, then he said to me “so you don’t want to listen to me I’ll fix your ass”,where I replied in a sutal way “OK brad you go fix my ass” then a few minutes later I have the store manager coming to me saying can I see you in the office, brad and another assoc. Said you are back there complaining saying bestbuy can suck my dick (which I never said)so after all that I was fired this is what happens when you go to employees directly. (NOT PROFESSIONAL) Just so all of you know I’ve won several awards for upsetting again no one listened to the key phase about asking lifestyle ?.plus working together not solo stress TEAM. You can’t be a sales person and assume you know what that person needs in there home where they don’t live without asking ? That’s were your experience lacks from mine.The correct way to handle a professional install would be have the customer look at the Tv speakers receiver Etc setup some type of install that the customer wants then telling the customer that they have a complex system and we would like one of our installers to survey the location where we would be installing your new equip.so if there is anything else you my need or if we need to special order something that we don’t stock we can have everything the day of your install Now they pay the site survey fee that they get back once they install the product now when I’m in there I see what that sales person doesn’t so when I enter I can offer more products to enhance there system mx universal remotes etc. Also every room is different from the next, one system isn’t good for every person like selling a plasma over a LCD the plasma is 1000 more than the LCD we get there to install and the room is full of sunlight where the LCD would be the better choice when you follow these steps you will be singled out as not just your average a/v company but as a professional company

By: Magnolia Past Installer

Magnolia Past Installer — Thu, 05 Feb 2009 21:52:00 +0000

By: Justin

Justin — Tue, 15 Apr 2008 04:43:16 +0000

And I would also add, it’s a good fit because bestbuy’s sales people are also incompetent when it comes to home theater equipment and installation.

By: Justin

Justin — Tue, 15 Apr 2008 04:43:00 +0000

And I would also add, it’s a good fit because bestbuy’s sales people are also incompetent when it comes to home theater equipment and installation.

By: Justin

Justin — Tue, 15 Apr 2008 04:40:24 +0000

In the home theater business, you definetly don’t have to upsell or ripoff customers by selling them products you don’t need. There’s great profit margins there for honest and yes ‘friendly’ home theater companies.

If you’re bestbuy or firedog you want to rip people off the first time, because there won’t be any repeat business or referrals. Anyone who does a little bit of research will know not to go through BB for Home Theater. That’s not BB’s client base. Their client base is the incompetent.

By: Justin

Justin — Tue, 15 Apr 2008 04:40:00 +0000

By: Easy E - BBY Installer

Easy E - BBY Installer — Sat, 29 Mar 2008 05:13:58 +0000

Business is business. Sales people always stat with the most expensive product a customer will buy, and work down. That doesn’t mean its dishonest. Every company is in business to make money — not get by and make friends, MAKE MONEY. And as installers, if you were second guessing high margin sales because of you couldn’t sleep at night, than you should have the good sense to get out of retail. Or your managers should have had the good sense to fire you. I know mine would have. Go work for a non profit or something, because this ain’t for you.

By: Easy E - BBY Installer

Easy E - BBY Installer — Sat, 29 Mar 2008 05:13:00 +0000

By: Thomas Farmer

Thomas Farmer — Sun, 13 Jan 2008 16:00:31 +0000

Bought Tivo and wanted it installed and set up properly into my current system. Paid $99 for the Tivo, $189 for the remote. Paid $475 for remote programming and proper component set up. When they arrived, they did all the work and then realized the Tivo did not work for the system. I said OK, just please put everything back the way it was and I will return the Tivo and the remote. I am currently fighting them over certain charges. This is exactly what I wanted to avoid which I is why I was willing to pay so much to have it done. Doesn’t seem very fair at this point.

By: Thomas Farmer

Thomas Farmer — Sun, 13 Jan 2008 16:00:00 +0000

By: Happy Days

Happy Days — Sun, 21 Oct 2007 15:14:15 +0000

NOW THEY REVIEW COMMENTS SO YOU CAN’T POST THE TRUTH ABOUT BEST BUY. NEITHER OF MY COMMENTS WILL BE POSTED. YOU ONLY WANT THE ONES THAT MAKE BB LOOK GOOD. HOW LAME!

By: Happy Days

Happy Days — Sun, 21 Oct 2007 15:14:00 +0000

NOW THEY REVIEW COMMENTS SO YOU CAN’T POST THE TRUTH ABOUT BEST BUY. NEITHER OF MY COMMENTS WILL BE POSTED. YOU ONLY WANT THE ONES THAT MAKE BB LOOK GOOD. HOW LAME!

By: DSM

DSM — Mon, 30 Apr 2007 14:36:37 +0000

You know, bitterness often stems from the fact that these installers can’t afford the product being sold to some of these clients. It’s understandable, on a BB wage. But what you have to understand is that, as an installer, you–

A: Never second-guess the salesperson, unless you’re upselling;

B: Never go past the salesman to the manager if there’s a problem. You report to the salesman; without him, there’s no need for you,

C: Don’t think with your wallet. Your purchasing sensibilities and, quite frankly, opinions, shold be left at the door. When you own your own company you can espouse your opinions to the client. You don’t realize this, but you are second-guessing them, too.

By: DSM

DSM — Mon, 30 Apr 2007 14:36:00 +0000

A: Never second-guess the salesperson, unless you’re upselling;

B: Never go past the salesman to the manager if there’s a problem. You report to the salesman; without him, there’s no need for you,

By: Former MHT Lead Installer

Former MHT Lead Installer — Thu, 22 Feb 2007 09:20:06 +0000

Buyer “BEWARE” I worked at Magnolia Home Theater for two year as a lead installer, and what storys I can tell you. The Sales staff will sell or try to sell you the most expensive Tv, speakers etc. and equipment you don’t even need or the wrong thing just to sell it. Example I went to a customers home to install a tv with suround sound with inwall wiring, now to start no consult was setup by the sales person to see what was in for us, Magnolia Home Theater just sold this person what ever to make a sale, like a 25ft HDMI (high definition media interface) Cable when all she needed was 6ft also told the customer that we could fish the cable through a solid brick wall Ha Ha. Everyday I heard these same Phrases, Why did’nt he tell me that before he sold it to me,why did’nt he sell that to me in the store (talking about universial remotes for your system) because when you buy all this equipment you are left with a hand full of remote controls to operate your system, instead of one remote that would control it all. Once again beware I don’t see things changing in the future for Magnolia Home Theater, their key moto is OVER PROMISE and UNDER DELIVER on the sales end, where your horible shopping experience starts.